The Syspine DOS-A50, a Microsoft Response Point phone system, requires only a wired local network (LAN) to operate and a Microsoft Windows XP SP2 or Windows Vista PC for set up programming. With support for both traditional phone services and Voice over Internet Protocol (VoIP), Syspine DOS-A50 offers an entire phone system in one affordable package – a smart choice for any small business.
With a Syspine Response Point IP-PBX your communications needs can grow exponentially as phones and computers are all welcomed to the local network. With Microsoft Response Point software and Syspine hardware, your investment is protected with downloadable upgrades from Syspine and Microsoft. Syspine Response Point hardware is future proof. Your system can grow, as your business grows, up to 50 desktops without additional software license fees. The Syspine IP-PBX comes with built-in speech recognition Voicemail that provides Automated Receptionist and Unified Messaging capabilities to ensure all your calls are handled professionally as you grow.
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Voice commands
Use voice-activated commands to dial, transfer, page, intercom,park and retrieve calls. You can also ask for the company directory or for free directory assistance.
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Voice dialing Use your voice, instead of your phone keypad, to call contacts you imported from Microsoft Office Outlook. This hands-free solution eliminates the need to memorize, speed dial, or and press numerous key sequences.
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Response Point button
You only need to press the blue "RP button" on the phone, and take advantage of Response Point's integrated voice recognition (IVR) technology. Just "say" what you want to do.
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Automated receptionist
Enable the automated attendant to answer and direct calls all of the time, when the office is closed, or when your receptionist can't take calls. Customize the automated greetings, responses, and prompts that callers will hear when they navigate the phone system. You can record answers to questions that callers frequently ask the Automated Receptionist, such as "What are your business hours? Company Location?…etc."
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Intercom & Page
Make 2-way hands free intercom calls and send 1-way or group pages to individuals or groups using the intercom system.
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Automatic parked-call return
Callers waiting in park for 3 minutes automatically return to the person who originally handled the call.
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Park music
Play an audio file callers will hear as they wait in park. Park music can be changed by connecting a CD/MP3 player with customized audio. While parked, customers will then hear your customized message on hold.
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Restricted access on phones
Designate phones for internal use or for calling emergency services only.
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Click to call
Use your mouse to call contacts from the Assistant. Double-click a name in the contact list, and Response Point dials the number for you.
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Parked-call transfer to voicemail
Forward a call to any voicemail box when someone wants to leave a voice message for you or another Response Point user.
Work Smarter
How can your employees really "work smarter"? It's all about productivity. Doing more with less. Automating the day-to-day tasks. Making it easier for your customers to get through and for your employees to be empowered with the latest tools to become more efficient and effective as your business grows.
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Bypass receptionist
Directly connect callers to specified extension numbers, bypassing the receptionist or Automated Receptionist.
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Customizable after-hours schedule Schedule the Automated Receptionist to handle calls afterhours, on holidays, and during business closures.
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Call routing options
Choose how incoming calls are answered. You can have the Automated Receptionist, live receptionist, or multiple users receive and route calls when they come into your business.
Use Your PC
OK. You already have and use PC's for your business. These PCs are all inter-connected in a Local Office Network (LAN) environment which uses a router to manage the data traffic. With the Syspine IP PBX, you don't have to rewire your office to add phones and unified communications. You configure and optimize your telephone via your PC using Response Point Assistant. Your Microsoft Outlook contacts list is imported and reserved for your own personal use and assigned to your private office phone extension. You can utilize many of the phone system features remotely or even when your own PC is turned off. A co-worker or system administrator can change your phone settings for you; or you can make changes over the phone even when you are out of the office. So every employee can be empowered to take full advantage of Response Point collaboration tools that integrate the IP phone and the PC.
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Call history log
Monitor incoming and outgoing call activity by filtering, sorting, and analyzing the data collected by a detailed call log.
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Incoming call notifications Enable popup windows that identify incoming callers to appear on your computer screen.
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Contact import
Import batches of business and personal contacts from Microsoft Office Outlook, Windows Address Book (Windows XP), or Windows Contacts (Windows Vista).
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Click to dial
Click to dial internal phone extensions or imported contacts. No need to know extension numbers or programming speed dial lists or buttons on phones.
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Internal station status
Glance at the assistant to see the busy or non busy status of any phone on your system. No need for button field on phones.
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Retrieve calls from park
Just glance at the PC Assistant and click to retrieve calls held in park. The PC Assistance will show names of internal users, contact and caller ID information for parked calls as well.
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Activate and simplify phone feature use
Use the PC Assistant to activate or change features. No need to have buttons and hard to remember feature codes. Do Not Disturb, Internal and External Call Forwarding, Ringer Tones and Volume, Call History, Speed Dial, Headset Mode, Hold Recall, Voice Mail Settings, and more. All with easy intuitive point and click settings.
"Unify" Your Communications
You hear and read about Unified Communications, but can you afford to deploy Unified Communications in your office? With Syspine and Microsoft Response Point, the day has arrived. At a fraction of the cost of large enterprise-type IVR systems you can now customize your phone system operation to deliver the latest communications features and PC integration. Your active and mobile employees can receive calls and stay connected to customers while at the office or working remotely.
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External Access
Permit specified external phone numbers (such as your mobile phone number) to access Response Point remotely. Gain use of the systems features, lower costs of operations, and stay connected from your cell or remote office.
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Direct-dial numbers
Configure direct dial VoIP, SIP Trunk, or digital numbers to give customers multiple business numbers or Direct Dial (DID) numbers without the hassle and cost of setting up new phone lines.
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Voicemail retrieval by phone or e-mail
Receive voice messages as recordings or as e-mail attachments.
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Call-forwarding rules
Tell Response Point how to handle calls when you can't. For example, you can forward calls to your mobile phone after 5 rings.
Save Money
Cost is always an issue for small business when it comes time to upgrade or replace a business phone system. The Total Cost of Ownership (TCO) must take into account many variables such as the switching equipment, phone terminals, office cabling, software license fees, time and money spent on future Moves, Add and Changes (MAC), monthly cost of phone lines and long distance, alternative technologies such as VoIP, etc. With the Syspine Response Point IP PBX, the cost savings can be huge, especially when considering the future support costs on most phone systems that are available to small businesses. Microsoft Response Point software is designed to allow the average business owner the ability to manage many of the phone system capabilities and networked PCs without having a dedicated IT person on staff.
Install and manage the phone system yourself
Re-use existing LAN office wiring and jacks
Utilize many Windows based features of your existing PCs
View Response Point training resources on line and download new system upgrades in the future
Grow with VoIP
Syspine Digital Operator Phone System provides small business a strong installation and administration management tool. As your business grows, your moves, adds, and changes (MAC) along with your system administration costs can be significantly reduced. The System Administration module is designed with intuitive, easy to use tools and applications that reduce installation and system administration time and costs.
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VoIP service
Configure Response Point with VoIP service, offered through VoIP service providers, so that your business can send and receive calls over the Internet using cost-saving VoIP technology.
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VoIP gateway device
Configure VoIP service with an on-premise gateway device that helps improve service quality.
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VPN access
Enable VPN access so that external IP phones can be added to the system with full feature and system functionality.
Easy to Set Up and Maintain
Make an investment in your business communications with VoIP. With Syspine Response Point, you can expand your business size, reach, and internet capabilities with VoIP services from a growing list of Microsoft certified VoIP service providers. Your Syspine phone system is VoIP ready to take advantage of SIP trunking, broadband connections without extra PBX hardware. VoIP services can immediately reduce your costs of local and long distance phone services. So now is the time to consider Syspine's award winning IP PBX.
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Easy-to-follow configuration wizards
Walk through administrative tasks one step at a time. Wizards help guide in configuring users, phones, voice service, and performing device firmware upgrades.
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Automatic phone discovery
Add phones to the office LAN, and Response Point automatically discovers them, allowing you to start the configuration process instantly.
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Management applications
The System administrator uses the Response Point Administrator to set up and monitor the entire phone system. Desk tops use the easy point and click Response Point Assistant to configure individual preferences, click-to-call contacts, view call status, and activate many of the system and individual phone features.
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Digital service
Configure voice service with a digital service provider. Digital service is often referred to as "T1", "E1", "PRI", or "ISDN" by some service providers and in different regions.
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Device firmware upgrades
Follow a three-step wizard to upgrade your phones and analog gateways with the latest firmware.
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Voicemail
Voicemail is standard and sets up automatically. User names are instantly added to the company directory.
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Call status
Check in-call and parked call status from the Assistant by viewing status indicators.
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Built-in Line module
Built-in Line Modules in the Syspine DOS-A50 base unit provide PSTN/Analog external phone line connections without the need to add additional external designed gateway modules.
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Two-click backup and restore
Protect important phone system configurations, voicemail files, and contacts using a simple USB or "Save to File" administration method.
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Flexible installation
Install Syspine DOS-A50 in wall-mounted, desktop, or upright stand mode. The installation is flexible.
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LCD panel for status check
Syspine DOS-A50 is equipped a LCD panel so that the administrator can easily monitor the system and operational status.
